Effective Date: 15 December 2025
These Terms and Conditions (“Terms”) govern your use of the website https://atelosingapore.sg/ and the purchase of products through our online store. By accessing or using the website, you agree to be bound by these Terms.
1. Use of Website
You agree to use the website lawfully and responsibly. You shall not:
- Violate any applicable laws or regulations
- Infringe the intellectual property rights of Atelo Singapore or third parties
- Upload or transmit harmful, offensive, or unlawful content
2. Account Registration
Where registration is required, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3. Orders and Payments
- Product prices and availability are subject to change without notice.
- Orders are confirmed only upon successful payment receipt.
- Payments are processed via secure third-party payment gateways.
4. Shipping and Delivery
- Estimated delivery times are provided for guidance only.
- Risk passes to the customer upon delivery to the designated shipping address.
- We shall not be liable for delays caused by third-party shipping providers.
5. Returns and Refunds
- Returns and refunds are subject to product condition and our return policy.
- Requests must be submitted to our customer service within 5 working days of delivery.
- Refunds will be issued via the original payment method unless otherwise agreed.
6. Product Information and Disclaimer
- We strive to provide accurate product descriptions and images.
- Minor variations in color, packaging, or specifications may occur.
- Individual results for certain products (skincare) may vary.
7. Skincare Products Clause
- Skincare products are intended for external use only. Please follow all usage instructions provided on the packaging or website.
- Customers are responsible for checking product ingredients for potential allergens or sensitivities.
- Discontinue use immediately if irritation, redness, or discomfort occurs.
- Results may vary depending on individual skin type, condition, and lifestyle. No guarantees are made regarding efficacy.
- Products are not intended to diagnose, treat, cure, or prevent any medical condition.
- Customers under 18 years must obtain parental or guardian consent before purchasing.
8. Limitation of Liability
The website and products are provided “as is”. Atelo Singapore shall not be liable for indirect, incidental, or consequential damages arising from use of the website or products.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or practices of these websites.
10. Governing Law
These Terms shall be governed by the laws of Singapore. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Singapore courts.
11. Amendments
We reserve the right to modify these Terms at any time. Continued use of the website constitutes acceptance of the revised Terms.
