Contact Us

Have a question or need assistance? We\'re here to help. You may find answers to common questions at the bottom of this page under our FAQs. If your enquiry requires further support, please fill out the form below and a member of our team will respond within 1–2 working days.

For product-related questions, order issues, or general feedback, kindly ensure all fields are filled accurately and select the appropriate category so we can assist you more efficiently.

Get in Touch

Head Office

Address:

85 Playfair Road, #Level 5,
Tong Yuan Industrial Building,
Singapore 368000

Phone:

+65 6284 6636

Email:

AteloSG@pharmatechmedical.com

Service Hours:

Monday to Friday: 9:00 AM – 6:00 PM (GMT+9)
Closed on weekends and national holidays.

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Frequently Asked Question

We currently ship to selected countries like Singapore and Malaysia. If your location is available at checkout, it means we can deliver to you. For destinations not listed, feel free to contact our support team for more information.

Orders are typically processed within 1–2 working days. Delivery times vary by location, but most arrive within 3–7 business days. Shipping fees are calculated at checkout, and we offer free shipping for qualifying orders based on region.

If you receive a product that is damaged or incorrect, please contact us within 7 days of receipt. While we do not offer returns for opened or used skincare due to hygiene reasons, we’re happy to assist with product issues. Our team will guide you through any available resolution options.

Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your parcel using the link provided or reach out to us if you need assistance.

Yes. All payments are processed through secure, encrypted gateways that meet international safety standards. We accept major payment methods, including Visa, Mastercard, and PayPal.

ATELO products are formulated with skin compatibility in mind. We avoid harsh additives and use ingredients like atelocollagen and plant-based extracts known for their gentle performance. If you have specific skin concerns, feel free to contact us for tailored guidance.

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Contact Us

Get in Touch

Head Office

Connect with us

Frequently Asked Question

Which countries do you ship to?

What are your shipping times and costs?

What is your return or exchange policy?

How do I track my order?

Is payment secure on your site?

Do your products work for sensitive skin?

Check Us Out on Instagram and TikTok